Frequently Asked Questions
Everything you need to know about the complaints process, from eligibility to appeals. Can't find your answer? Contact us directly.
Before You Complain
6 questions
Does it cost anything to make a complaint?
No. Our service is completely free at every stage. There is no charge for submitting a complaint, for conciliation, for a formal decision, or for an appeal.
Can I complain about an article published online?
Yes. We handle complaints about articles published in print, online, or both. We can also consider complaints about podcasts and audio/video content produced by member publications.
How do I know if the publication is a member?
You can check our Member Publications page, which lists all publications covered by the Press Council. If the publication is not a member, we unfortunately cannot consider your complaint.
Do I have to write to the editor first?
Yes. Before submitting a complaint to us, you must first contact the publication directly. Write to the editor explaining your concern and which principle of the Code you believe was breached. If you don't receive a satisfactory response, or no response at all within a reasonable time, you can then submit a complaint to us.
What is the time limit for making a complaint?
You must submit your complaint within 3 months of the article being published. In exceptional circumstances, the Press Ombudsman may extend this period, but you should submit your complaint as soon as possible.
Can someone else complain on my behalf?
Yes, but the person making the complaint must be authorised to do so. For example, a solicitor, family member, or representative organisation can submit a complaint on your behalf. You'll need to confirm this authorisation in the form.
The Complaints Process
5 questions
What happens after I submit my complaint?
We'll acknowledge receipt within 5 working days and assign a reference number. We then send your complaint to the publication and invite their response. We'll keep you informed at each stage.
How long does the process take?
Most complaints are resolved within 4–8 weeks. More complex cases, or those that go to a formal decision, may take longer. We'll keep you updated on progress.
What is conciliation?
Conciliation is an informal process where we try to resolve the complaint to the satisfaction of both parties. This might involve the publication offering a correction, clarification, apology, or other remedial action. It's often the fastest route to resolution.
What if conciliation doesn't work?
If the matter cannot be resolved by conciliation, the Press Ombudsman will examine the complaint formally and make a decision based on the Code of Practice. Both parties can submit further information for consideration.
Will my complaint be made public?
The complaints process is confidential. However, if the Press Ombudsman makes a formal decision, that decision is published on our website. The publication is also required to publish upheld decisions.
Decisions & Appeals
4 questions
What outcomes are possible?
The Press Ombudsman can decide that a complaint is: Upheld (the publication breached the Code), Not Upheld (no breach found), or that Sufficient Remedial Action was taken by the publication. The complaint may also be Resolved through conciliation.
Can I appeal a decision?
Yes. Either party can appeal a decision of the Press Ombudsman to the Press Council within 14 days. Appeals must be made on specific grounds: an error in the application of the Code, or new evidence that was not available at the time of the original decision.
What happens if my complaint is upheld?
If your complaint is upheld, the publication is required to publish the decision with due prominence. The decision is also published on our website. There is no financial penalty — the remedy is publication of the decision and, where appropriate, a correction or apology.
What are the 11 Principles of the Code?
The Code of Practice covers: Truth & Accuracy, Distinguishing Fact & Comment, Fair Procedures & Honesty, Respect for Rights, Privacy, Protection of Sources, Court Reporting, Prejudice, Children, Reporting of Suicide, and Publication of Decisions. See our plain-language guide for more details.
About the Organisation
3 questions
What is the Press Council of Ireland?
The Press Council is an independent body that oversees press regulation in Ireland. It maintains the Code of Practice, hears appeals against decisions of the Press Ombudsman, and promotes the highest standards of journalism. It is independent of both government and the media industry.
What is the Office of the Press Ombudsman?
The Office of the Press Ombudsman receives and processes complaints from the public about member publications. The Press Ombudsman seeks to resolve complaints through conciliation and, where that is not possible, makes formal decisions based on the Code of Practice.
Is the Press Council part of the government?
No. The Press Council is fully independent of government. It is also independent of the media industry, although it is funded by a combination of media industry contributions and public funding. This independence is essential to maintaining public trust.
Ready to make a complaint?
Our team is happy to help. Get in touch by phone, email, or through our contact form.